Privacy Policy

Introduction

Fredy Marketing is an application developed on the Bubble platform, which has a privacy and security policy that governs the treatment of personal data stored in it and covers aspects such as the collection, use, and protection of user data, including security measures to ensure the integrity and confidentiality of information.

For more details, see https://bubble.io/version-live/privacy

Fredy Marketing is committed to protecting the privacy and personal data of our users, as established by the General Data Protection Law (LGPD) – Law No. 13.709/2018. Therefore, in addition to the policy described above, by using our application you agree to the practices described below:

Data Collection

We collect the following personal data:

• Registration Information: Name, email, phone, and other information necessary to create an account.
• Navigation Data: Browsing history, geographic location, interactions with the platform
• Cookies and Tracking Technologies: We use cookies to improve user experience and personalize content.
• Usage Data: Information about Platform usage, such as preferences and feedback.
• Device Data: Information about the device used to access the Platform, such as model, operating system, and unique identifiers.
• Integration Data: Information obtained from APIs and webhooks integrated into the Platform.

Purpose of data processing

Personal data is collected for the following purposes

• Experience Personalization: Adapt content and Platform features according to user preferences.
• Account Management: Process registrations, logins, and provide technical support.
• Data Analysis: Monitor and improve Platform efficiency based on usage data and user feedback.
• Marketing and Advertising: Send personalized communications, promotional materials, and advertising campaigns based on user behavior.
• Legal Compliance: Meet legal and regulatory obligations.

Data Sharing

We may share personal data with:

• Partners and Suppliers: Companies that provide services on our behalf, such as hosting, data analysis, and technical support. It would be ideal to specify which ones and the specific purpose of each.
• Government Authorities: When necessary to comply with legal obligations.
• Integration Platforms: APIs and third-party services integrated into our Platform, according to permissions granted by the user.

Data Security

We implement technical and organizational measures to protect personal data against unauthorized access, loss, or destruction.

Data Retention

We store your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law.

User Rights

You have the right to:

• Access your Data: Request a copy of your personal information.
• Correct your Data: Update or correct incorrect information.
• Revoke Consent: Withdraw consent for the processing of your data, when applicable.
• Delete Data: Request deletion of your personal data, except when retention is required by law.

Refund Policy

Right of Withdrawal

Under the Consumer Protection Code (CDC), the user may withdraw from the subscription within 7 (seven) calendar days from the purchase date, with the right to a full refund.

General Rules

• After the 7 (seven) day period: there will be no proportional refund, even if the service has not been fully used.
• Monthly plans: may be canceled at any time, without penalty, with account blocking at the beginning of the next cycle.
• Semiannual plans: in case of early cancellation, a fine equivalent to 1 (one) monthly fee applies.
• Annual plans: in case of early cancellation, a fine equivalent to 6 (six) monthly fees applies.
• Individual credits: are not refundable under any circumstances.

Refund Procedure

• The request must be formalized by email: suporte@fredymarketing.com, informing the holder's data and purchase information.
• The deadline for analysis and response is up to 5 (five) business days.

Cookie Usage

The Platform uses cookies to improve user experience, personalize content, and analyze Platform traffic.

Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes through the application or by email.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at contato@fredymarketing.com

Sarah Martorelli (DPO)
dpo@fredymarketing.com

Fredy Tech
R. Samuel Heusi no 178, sala 408 - 88301-320 - Centro - Itajaí - SC - Brasil
contato@ellilab.com.br